The Level 2 Diploma in Business Administration is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working in the business administration environment. The qualification is generic, so it is suitable for individuals working, or with access to work in a variety of business administrative roles.
In the mandatory units, apprentices will cover the essentials of communication, employer organisations, providing administrative services, document production, information management, managing personal performance and development, and working relationships with colleagues. There are a range of optional units allowing apprentices scope to choose those areas most relevant to them, including but not limited to: recruitment, event organisation, presentations, software, office equipment, customer service, research, marketing, social media, health and safety, employee rights and responsibilities, equality and diversity, participation in projects, the legal context of business, payroll processing, human resource records, administering finance and administering parking dispensations.
Most the units are competence-based but there are also knowledge-based units.
Objectives of the qualification include: preparing to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding; meeting relevant programmes of learning; preparing for employment and supporting a role in the workplace.
There are no formal entry requirements. However, apprentices should be able to work at level 1 or above or have equivalent work experience in the business administration area.
Assessment is by portfolio, internally set and marked and externally quality assured. Holistic assessment is encouraged. Evidence for competence-based units in this qualification must demonstrate the learner’s consistent competence in the workplace.
Knowledge-based units in this qualification will be assessed using methods appropriate to the assessment of knowledge and understanding.
These can be assessed by a variety of methods including:
- Question and answer test
- Multiple choice questions
- Question and answer verbal
All required equipment will be provided in the workplace.