The flexible approach to your training needs


The Level 3 Diploma in Management is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working as managers. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of management roles.

In the mandatory units, apprentices will cover the essentials of managing personal and professional development and team performance, leadership and management, people management and the principles of business. There are a range of optional units allowing apprentices scope to choose those areas most relevant to them, including but not limited to: equality, diversity and inclusion in the workplace, managing individuals’ performance and development, meetings, events, managing conflict, procurement, implementing change, business continuity plans and processes, collaborating with other departments, remote and virtual teams, networking, operational plans, encouraging learning and development, discipline and grievance management, relationships with stakeholders, managing physical resources and the impact of work activities on the environment, quality audits, budgets, managing business risk, recruitment, redundancy and redeployment, projects, buddying colleagues, business performance, negotiation, presentations, knowledge and information systems, resolving customer problems and complaints, analysing customer feedback, employee rights and responsibilities and health and safety.

Most of the units are competence-based but there are also knowledge-based units.

Objectives of the qualification include: preparing apprentices to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding; meeting relevant programmes of learning; preparing apprentices for employment and supporting a role in the workplace.



Entry requirements

There are no formal entry requirements. However, apprentices should be able to work at level 2 or above or have equivalent work experience in the business administration area.

Assessment method

Assessment is by portfolio, internally set and marked and externally quality assured. Holistic assessment is encouraged. Evidence for competence-based units in this qualification must demonstrate the learner’s consistent competence in the workplace.Knowledge-based units in this qualification will be assessed using methods appropriate to the assessment of knowledge and understanding. These can be assessed by a variety of methods including:

  • Question and answer test
  • Multiple choice questions
  • Question and answer verbal
  • Essay

Equipment reqd

All required equipment will be provided in the workplace.